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The staff are mostly kind and informative

Posted By Decde74

"The staff are mostly kind and informative"

About: Craigavon Area Hospital / General Surgery Craigavon Area Hospital / Orthopaedics Radiography services / X-ray Department

(as a staff member posting for a patient/service user),

I arrived at the hospital on Friday morning and reported to the minor injuries unit.

I had originally thought I had sprained my knee but following an x-ray it was determined I had a fractured kneecap. I am due for an operation on Wednesday and will be receiving a metal plate in my knee.

The staff are mostly kind and informative to me but sometimes I find myself waiting a while on painkillers. For example yesterday I waited around 2 hours on some paracetamol.

The food is fine with a great variety on offer for me. I am comfortable as I can be here but the staff are trying their best to keep me occupied.

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Responses

Response from Stephanie Doherty-Conway, Ward Sister, Orthopaedic Ward, Southern Health and Social Care Trust 2 years ago
Stephanie Doherty-Conway
Ward Sister, Orthopaedic Ward,
Southern Health and Social Care Trust

Submitted on 31/03/2022 at 09:06
Published on Care Opinion at 09:06

picture of Stephanie Doherty-Conway

Hi,

Thank you for taking the time to give the ward some feedback, we are sorry to hear about your recent injury, prescribed analgesia has a frequency and staff must stick to this, we can give pain killers when they are needed but we must stick to the frequency and maximum does the doctor prescribes. I apologies if this has caused you any distress and we will continue to try are best to help you manage pain effectively.

We wish you a speedy recovery.

Many Thanks, Stephanie Doherty, Ward Sister

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