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Care Opinion

My mammy fell off a bike

Posted By ssmall

"My mammy fell off a bike"

About: Antrim Area Hospital / Accidents & Emergency Antrim Area Hospital / Ward C1 Gynaecology Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

On Sunday my mum who is in her 80's fell off an exercise bike injuring herself quite badly. She was attended initially by Paul, a Rapid Response Paramedic who very efficiently treated her pain and reassured her. NIAS brought her to Antrim Hospital @NHSCT. Her initial assessment and treatment in ED  was both prompt and attentive. When stabilised mammy was transferred to the  Ambulatory Emergency Care Unit, AEC  for further assessment  and pain treatment. It was decided that an overnight stay at the very least was required and she was  transferred to C1. Her level of care here has been amazing, no stone has been left unturned in the assessment and treatment of acute on chronic pain. Speaking to her by phone today she stated “ that she doesn’t know how she can thank all staff for the way they are looking after her and preparing her for discharge”. My thanks to everyone for looking after and caring such a precious little lady, my mammy . ⭐️

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 28/03/2022 at 08:39
Published on Care Opinion at 08:39

picture of Neil Gillan

Dear ssmall

Thank you for including NIAS staff in your very valuable feedback. It is so encouraging to hear about the efficient and reassuring manner in which your mammy was treated. I wish her a speedy recovery, continuing to exercise in her 80’s she truly sets an example for us all.

Best wishes

Neil

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Response from Mark McCrudden, Assistant Director, Emergency and Urgent Pathways, Northern Health and Social Care Trust 2 years ago
Mark McCrudden
Assistant Director, Emergency and Urgent Pathways,
Northern Health and Social Care Trust

Submitted on 28/03/2022 at 10:46
Published on Care Opinion at 10:46

Dear ssmall,

thank you for your kind feedback on your mothers attendance to Antrim ED. I will ensure this is shared with staff at our next team meeting. I hope your mother continues to recover well.

Mark

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Response from Helen Weir, Head of Service, Obstetrics and Gynaecology, NHSCT 2 years ago
Helen Weir
Head of Service, Obstetrics and Gynaecology,
NHSCT

Submitted on 28/03/2022 at 13:04
Published on Care Opinion at 13:04

Dear ssmall

My name is Helen Weir and I am the Interim Head of Service for Maternity and Gynae (C1).

I would like to thank you for taking the time to provide such lovely feedback in relation to your mothers care in C1. I will share your comments with the staff and I know they will be delighted to recieve such lovely feedback in such challenging times.

I hope your mother has been discharged and that her recovery is going well. What a woman -in her 80's and still be exercising.

Many thanks

Helen

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