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"The Main Kitchen"

About: Altnagelvin Area Hospital

(as a service user),

I have been currently in hospital for nearly 5 weeks...the staff on the ward have been excellent...however the food is a massive problem...not even so much the food...as the kitchen  who appear not to care.

For instance.. when your order is placed the day before,  they basically on certain days send you whatever they want to or the same dinner for everyone...totally unacceptable.  

Do the kitchen not care?

Also, would you please stop using BEBO spread on the toast and bread,  on the rare occasion you get Dromona. I feel BEBO is beyond consumption and should not be used in any environment.  Use a Irish or British made product rather than this cheaply manufactured product import in from Eastern Europe or something at low cost. 

People like myself on special renal diet,  would also like a variety...not the same repetitive every day....and not even a dessert often offered. 

When someone is in hospital  convalescing , the kitchen appear to be doing the opposite to help them.....

I wish for someone to take this on-board  and look forward to a positive outcome.

Thankyou very much

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 04/04/2022 at 16:36
Published on Care Opinion at 16:36


picture of Vi Gray

Hello Sonny crockett

Thank you for the feedback it is very much appreciated.

Following on from this I have been in touch with Support Services Manager.

The ordering of food is carried out by ward staff and not kitchen staff. The spread you had mentioned is currently on a regional contract which means all the Trusts within NI are using the same product. I have also passed your feedback to Specialist Renal Dietician Would you be able to identify the ward that you were on or willing to contact me to discuss this in more detail?

My details are vi.gray@westerntrust.hscni.net 02871345171 Ext 214486

Regards

Vi Gray

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