"Access to wheelchairs"

After several months in which my father was not well enough to attend an appointment at the eye outpatient clinic and two years since the postponement of his cataract operation due to Covid, we were able to attend the clinic today. We arrived in good time, but there were no wheelchairs available. I am not strong enough to carry his wheelchair from home and we always been able to use hospital chairs I the past. Not today. I offered to go & collect one from the front entrance but was told to stay with my father. After 30 minutes he was in pain and needed to go to the toilet. Unable to walk we were stuck and no one seemed able to get hold of a wheelchair. Unable to completely control his bowels and unable to get to the toilet my father then fouled himself. We left the hospital about forty minutes after arrival, him in pain and having suffered the discomfort and humiliation of messing his pants and the disappointment of missing the appointment. All because of a lack of ability to organise wheelchairs at the outpatient doors of the tower block.

How do I feel? Furious.

How does he feel? He wants to die rather go through more pain and humiliation.

This is not the first time that small practical and obvious measures would have made a huge difference to our experience at Treliske.