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"Amazing service"

About: Queen Elizabeth Hospital (London)

it has been an absolute privilege to have my care at the Queen Elizabeth hospital breast care unit. Ive had a couple mammograms and ultrasounds in the last month and two biopsies within a couple weeks of each other. I was very nervous but need not have been. The doctors took time to address my concerns and discuss the issues in hand. I was not in any pain with the biopsies and the nurses were very comforting, gave me contact number for any problems, did my dressings etc. all the staff are very personable. The environment and cleanliness were superb. The whole process was amazing and i would not expect better service if i were to pay to go to Harley Street. I am so very grateful to all the staff in the breast care service.

It is a very well led, safe and compassionate centre. I cannot rate highly enough.

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Responses

Response from Queen Elizabeth Hospital 2 years ago
Queen Elizabeth Hospital
Submitted on 04/04/2022 at 08:48
Published on nhs.uk at 17:51


Dear patient,

Thank you very much for taking the time to feedback on our service. We all appreciate it when someone takes the opportunity to let us know how we did and were happy to hear about the positive experience you had at the Queen Elizabeth Hospital.

We have shared your feedback with all of the services involved in your recent experience and have a response from Radiology:

Thank you for your positive comments about the radiology staff working in the breast/mammography area. We always aim to put the wellbeing of the patient first, and the staff really appreciate it when their dedication and hard work have resulted in a good patient experience. We will share your comments with our team.

We hope you remain well.

Kind regards,

Patient Experience Team

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