"Never get hold of them and poor prescribing "

Hi, Thank you for your feedback of which we are grateful.

I was made aware of telephone issues when I recently joined the practice. We have since put in a number of measures to reduce the issues however this does take time for new systems to show progress.

On investigation due to COVID most patients called the practice in order to keep us all safe this has greatly increased the level of calls to the practice. I have found that some of the calls could be directed elsewhere and we now also have other healthcare professionals working alongside us at the practice to improve access to patients. We have employed an additional receptionists, updated our phone system to a cloud based system which also has the facility to check the call levels and review them as a team during our meetings. I have also been discussing this with the reception manager on a weekly basis.

I would like to discus the issue around the medication you have been issued, however I don't have your details as the post is anonymous. I would be grateful if you could contact me at the practice or alternatively via email at s.smith2@nhs.net.

Regards

Miss Sharon Smith

Practice Manager