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"My experience after a major heart operation"

About: Lagan Valley Hospital / Coronary Care Unit Lagan Valley Hospital / Urgent Care Centre Royal Victoria Hospital / Accident & Emergency

(as the patient),

In November I attended Lagan Valley A&E with chest pains. I was admitted.  I was referred to the cardiac unit. I had to spend six weeks in the M A U waiting for a bed in the cardiac ward. During this time I had an angiogram. The result being I needed a quadruple bypass. In December I had my operation.

In early January I complained that my left leg was sore. A doctor said that they were talking about a ultrasound. This did not happen. I was discharged shortly afterwards.  Approximately one week later I attended the A&E at the RVH.  It was discovered I had a clot. If they had given me the ultrasound when I was in hospital the clot would have been discovered sooner. 

Another week or so later I was back at A&E  RVH complaining about my leg. A&E handed me back to the cardiac ward, who gave me four tablets.  Towards the end of February it was discovered that my graft wound was not healing. It was treated there and then. I was then referred to treatment room at Lisburn Health Centre to have dressing changed on a regular basis.  On one of these appointments my GP looked at the wound and saw that there was a suture still in the wound. He contacted the cardiac unit at RVH, who in turn asked me to attend A&E . 

I waited for nearly two hours before a cardiac came to look at the wound and remove the piece of suture. I am still attending the treatment room at my health centre to have the wound dressed.  The wound is 1cm long by 1cm deep. I know there is pressure on all medical units but in my case two  things were missed. One, the clot because the did not do the ultrasound. Two. the foreign body (suture) in my wound.

In January when I was discharged, I expressed my concerns that I was being discharged too soon. The only person to take note of my concerns was a nurse who  said to me that the doctor had advised that I was ready to go home.

Obviously in hindsight I was not ready to go home four days after a major heart operation.   My thoughts are that with more care these oversights could have been avoided.


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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 18/03/2022 at 09:29
Published on Care Opinion at 09:29


picture of Conor Campbell

Dear Pat.rice

Thank you for sharing your story.

I apologise to you for the elements of your patient journey that could have been better.

South Eastern HSC Trust aspires to deliver reliably high quality care that is safe, effective and provide a positive experience for all of our patients. Where we fail to achieve this, we aim to learn and improve.

I will raise your story to service leadership for review and consideration re: changes to be made.

Should you wish to do so, please contact me at conor.campbell@setrust.hscni.net to provide your details in order that service leadership may make an individual review and response.

Again, I sincerely apologise for what should have been better in your care journey.

Best wishes

Conor

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Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust 2 years ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust
Submitted on 19/03/2022 at 09:19
Published on Care Opinion at 09:19


Dear Pat.rice

My name is Linsey Sheerin, I am the Service Manager for Urgent and Emergency Care in Belfast Trust. Thank you for taking the time to share your experience on Care Opinion, I am sorry to read that you have had reason to attend our service on a number of occasions. If there is any aspect of your journey in the emergency department you feel could have been better please do not hesitate to contact me at Linsey.sheerin@belfasttrust.hscni.net

I sincerely hope that you are making progress in your recovery and are currently well.

Linsey

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Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 19/03/2022 at 15:19
Published on Care Opinion at 15:19


picture of Conor Campbell

Dear Pat.rice

As my previous response to you has not met expectations, I invite you to call me on 07485593364 to discuss your experience and how an effective response may be made.

Thank you very much

Best wishes

Conor

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