"My Sons visit to A&E"

My Son had injured his arm playing rugby. After initially being assessed in our local surgery we headed to A&E as it didn’t look like good news.

He was in considerable pain & we had so much going on at home on top of that so it was really stressful. It was difficult to say the least & we were both dreading the wait as we knew it would be long, especially now that our local minor injuries unit has been shut.

I can honestly say that whilst we did wait, it was clearly noted at reception how long we may be having to wait & the team booking us in were calm & friendly. They listened to my difficult predicament but I was mindful that there was little they could do to expedite the triage.

Every single person we saw was friendly & helpful whilst doing what must be one of the most pressured jobs there is.

We were out in slightly less than the ‘advertised’ wait time of 3-4hrs which was a bonus.

I was extremely impressed with it all.

There was only one aspect of concern & it wasn’t to do with patient care or wait times but I feel it needs raising. Whilst waiting behind the safety screen in the x-ray room the person sat at the computer left the room. The staff member did not lock her computer screen which I feel could’ve caused a data breach. I simply turned my back on it as it wasn’t for my eyes, but that’s not the point. It’s such a simple thing to lock your screen if you leave your desk. I feel that there needs to be adequate GDPR training within the hospital.