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"very poor"

About: Highfield Hospital

booked in for nerve block injection.taken to wrong room a lady already there. No wrist band given.consultant asked me to sign papers saying 'youre having an epidural'. He was rushing and left.i realised i had had one in Nov and was meant to be having a nerve block. At the pre op assessment and covid swab no-one corrected me when i was asked what i was having done and replied nerve block.I told the nurse to tell the doctor that if todays procedure was an epidural, i had one in nov and it didnt work, was there any point doing it again now? More than 3 hours later i was taken to theatre and i asked the consultant did he get my message from the nurse re having the procedure in nov and would this work? he asked why didnt i say when he visited the room and i said you just told me i was having and epidural and left. I couldnt have told anyone else sooner than i did as no-one was around. i asked the dr if he thought it was worth me doing it again but he said no,you tell me whether to do it or not.he had no bedside manner, wasnt friendly and looked like he wanted to go home.i had so many operations and procedures both privately and with the NHS and never had poor service until this one.

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Responses

Response from Highfield Hospital 2 years ago
Highfield Hospital
Submitted on 14/03/2022 at 15:57
Published on nhs.uk on 15/03/2022 at 07:24


We are very sorry to hear of your experiences, thank you for taking the time to send over your information so that we can investigate the situation and come back to you asap.

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