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Great care my daughter received.

Posted By listenwd77

"Great care my daughter received."

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency Dumfries & Galloway Royal Infirmary / Combined Assessment Unit Dumfries & Galloway Royal Infirmary / Neurology Scottish Ambulance Service / Emergency Ambulance

(as a parent/guardian),

I had to phone 999 when my 16 year old daughter started having severe involuntary movements after feeling unwell all-day.

I was scared but was reassured by the call handler and how quick the paramedics arrived.

The paramedics were fantastic and took us both to hospital after they controlled her involuntary movements with medication.

On arrival to A&E we waited a short while for a room as they were busy.  We were seen by a lovely nurse who listened and reassured my daughter and myself. We had a short wait to see the Doctor but nursing staff regularly checked on us.  The Doctor had a lovely empathetic manner and explained everything to us.  Once he told us the plan of care we were moved to the assessment ward. 

On arrival to the assessment ward the great professional care continued which was so reassuring to me as a worried and anxious mum.

We quickly saw a consultant who explained the plan and precautionary treatment was commenced.  The nurse looking after us was so friendly and really put us at ease and I really felt my daughter was in good hands.

We were moved out the assessment area into the ward overnight and my daughter was monitored.

It was reassuring that we were seen by the Doctor early the next morning and the plan of what was going to happen next was explained - MRI scan and lumbar puncture. My daughter had first class care in the assessment ward with high temperatures treated quickly and staff just popping in checking we were both ok really made a huge difference.

After she had the MRI scan we got the results quickly, we were seen by a lovely Neurologist and reassured by the MRI results.  I was really impressed by how quickly the investigations were happening.

Next the lumbar puncture which was very traumatic for my daughter but the Doctor carrying out the procedure was fantastic and explained everything and was very empathetic towards my daughter.

We got the reasuring results quickly and were kept in another night due to her still having high temperatures and pain.

The fantastic care and attention and effective communication continued until we were discharged later the following day.

My daughter is now recovering at home and I am so very grateful to all the lovely professional staff we met on her journey.

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 2 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 08/03/2022 at 13:10
Published on Care Opinion at 13:10

Dear listenwd77,

Thank you for taking the time to share your feedback with us. I am sorry to hear of your daughter's experience and hope that she is now recovering well at home. I am certain that this must have been a very traumatic experience for you both, but I am delighted to learn that the experience of care from our teams here at DGRI was so positive. Our teams strive continuously to provide our patients with the highest standards of care, and I know that your lovely feedback will make their day.

It is reassuring to hear that the communication from our team was so good and helped to reassure you of what was happening to your daughter regarding her care.

Thank you again for taking the time to share your lovely words, and I will personally ensure that the teams are made aware of your kind feedback.

I would like to wish you and your daughter good health for the future

Kind regards

Alexis

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 10/03/2022 at 08:03
Published on Care Opinion at 08:03

Dear listenwd77

Thank you so much for taking the time to get in touch through Care Opinion to let us know about your experience.

I am really sorry to hear about your daughter being unwell, this must have been a huge worry for you all.

I am really delighted to read about all the care andreassurance given at every step of the way with your daughter's care. This must have really helped to put you both at ease and I am sure this helped the situation immensely.

I would really love to pass on your thanks and kind words to our call handler and crew that attended to your daughter. It would be wonderful to let them know they made a difference. If you would like me to do that for you, please may I ask you contact our team at sas.feedback@nhs.sot with your daughter's name, address and date of when you called us. It would also be really helpful if you could make reference to your Careopinion user name which will help us to link to this story.

Thanks again for getting in touch, I hope your daughter is on the road to recovery and is feeling much better

Kind Regards

Lesley

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