"Expertise with a human face"

Prostate biopsy -slightly apprehensive but had checked YouTube good demonstration from Cambridge helped, collected promptly after arrival, quick check my details almost immediately into treatment room, more information about procedure, then into treatment excellent team made me feel at ease immediately get into surprisingly comfortable position on chair, Local anaesthetic delivered without pain from then on, could feel movement but never painful or even uncomfortable Staff kept me informed asked if ok and chatted to help distract me -perfect approach for me. Await results but am confident that if further treatment necessary I will be in good hands. Can say same about earlier MRI scan.