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A&E and paramedic Staff at Aberdeen Royal Infirmary

Posted By DownDog2112

"A&E and paramedic Staff at Aberdeen Royal Infirmary"

About: Aberdeen Royal Infirmary / Emergency Medicine Scottish Ambulance Service / Emergency Ambulance

(as a staff member posting for a carer/relative),

My Mum was taken to A&E by ambulance after becoming really unwell.  She is currently undergoing chemotherapy.  I would like to say that the treatment she received from both the ambulance staff and those in A&E was absolutely brilliant.  It's only my Mum and I and we have no other family so, the kindness that I received too during a very scary day felt very comforting and supportive.  In particular, Ben the Registrar (A&E Overflow) went above and beyond to help Mum and I understand what had happened and he really did not leave a stone unturned.  Thank you from the bottom of our hearts!

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 2 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 25/02/2022 at 18:04
Published on Care Opinion at 18:04

picture of Alan Martin

Dear DownDog2112

Thank you very much for taking the time to share your feedback here on CareOpinion. I am so sorry to read that your mother had reason to use our services and that of the wider NHS. I do hope that she is feeling better now?

I am however really pleased to read about the care that you both received. Looking after family is so important and its great to read that this happened. I would happy, if you wish, to pass on your feedback to the crew that attended your mum to let them know what a good impression they made. If you would like for this to happen I would just require a few details, your mums name and the date, time and location that the vehicle attended. If you wish for this to happen then you can email sas.feedback@nhs.scot - making reference to your careopinion username, and we can pass this on.

All the best and thanks again

Alan

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Response from Julie Wattie, Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division), NHS Grampian 2 years ago
Julie Wattie
Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division),
NHS Grampian

Submitted on 03/03/2022 at 12:53
Published on Care Opinion at 12:53

Dear DownDog2112,

Many thanks for taking the time to write in about your experience in the Emergency Department. I am sorry that your Mum had to come in to hospital and hope she is feeling better.

I will ensure your feedback is shared with the team and know how much this will mean to them.

Thanks

Julie

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