This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Impressed by care at endoscopy"

About: University Hospital Ayr / Endoscopy

(as a carer),

This was our second attempt, as last week we were 'run' off the road by a speeding close driver, and were unable to attend as we had a tyre blowout after striking the kerb at 70mph. So we nearly arrived as inpatients!

We were met at reception by a very friendly nurse, then Brian came for us. He was very good, clear and concise, explaining everything to my wife and myself. I should explain that I am my wife's carer after her brain injury in 2001.

I was allowed to stay with my wife until the procedure began, and I waited in another part of the hospital, missing the public access to the Corton View restaurant.

I was called when my wife returned to the 'ward' and then we had the discharge debrief. My wife was very impressed with her care, and to remember one nurse, Sarah in particular. They said goodbye to my wife like you would to an old friend.

On a different matter, I should be on 'a' ward, and ED ward as a volunteer soon. What some folk will do to gain access back to the restaurant! lol 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karen Andrews, General Manager, Surgical Services, Surgical Services, Ayr Hospital, NHS Ayrshire and Arran 2 years ago
Karen Andrews
General Manager, Surgical Services, Surgical Services, Ayr Hospital,
NHS Ayrshire and Arran
Submitted on 24/02/2022 at 21:10
Published on Care Opinion at 21:10


Thank you so much for taking the time to post on Care Opinion. I was sorry to read of your experience on first attempt at attending but very pleased to hear that on the second attempt we looked after you and your wife as you would expect.

How wonderful that you are going to volunteer with us. The volunteers provide such added value within our hospital and their input is hugely appreciated.

I will ensure the endoscopy team is made aware of your post.

kind regards

Karen Andrews, General Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k