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Care Opinion

Professionally delivered care

Posted By KGLKHG

"Professionally delivered care"

About: Burnley General Hospital / General surgery

(as a service user),

I attended the Elective Care centre at Burnley General hospital for a procedure following a fall at Christmas. The care from the onset was professionally delivered, the the team on the EC unit who looked after me for the morning, Juliet, Lucy +Phil, were caring+ attentive and I felt safe with them. I was transferred to Theatres for a procedure which I was awake for and I was expertly care for by Donna, Maria and Justine. A huge thank you to everyone for looking after me so well, but an extra special thank you to Justine for holding my hand throughout my time in Theatres, your simply act of kindness was greatly appreciated. 

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Responses

Response from Melissa Almond, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 2 years ago
Melissa Almond
Senior Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 24/02/2022 at 11:50
Published on Care Opinion at 11:50

What a wonderful review for the staff in the Elective Care Centre at Burnley General Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback.

If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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Update posted by KGLKHG (a service user)

If you could ensure that my response reaches the staff named and their senior leadership team, that would be great. Thank you

Response from Sarah Ridehalgh, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 2 years ago
Sarah Ridehalgh
Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 28/02/2022 at 10:10
Published on Care Opinion at 10:10

Thank you once again for taking the time to write, I can confirm that your feedback has been shared with the staff in the elective centre and the individuals named.

If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience team

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