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"Truly outstanding care"

About: Forth Valley Royal Hospital / General surgery Forth Valley Royal Hospital / Orthopaedics

(as the patient),

Mid December last year I received hip replacement surgery and I can only describe the care I received as truly outstanding. Firstly, pre-surgery from Dr Preiss  (a true gentleman) and his anaesthetist talking me through the procedure and putting me at ease to after the operation when I was moved to the day surgery unit where my care was exceptional. The nurses couldn’t have done enough for me and this continued into the shift change  where I had the pleasure of Catriona and Samantha looking after me , I didn’t appreciate the use of a catheter being mentioned as I don’t perform well under pressure but after some negotiating it all worked out. Apparently the look on my face was a picture. The next morning it was the return of Sheila and Kay from the occupational therapy department who were absolutely fantastic and more akin to a double act but their humour and professionalism was very much appreciated. Once they were happy with my progress it was home time.

My recovery has gone without a hitch and actually much easier than I had expected. I’ve now had my six weekly appointment with Hazel at the arthroplasty department and yet again the kindness and professionalism shone through.

To say I was nervous of the operation is an understatement but the care and compassion shown to me was exceptional. My quality of life has improved immeasurably and I was off all my pain killers within a couple of weeks for the first time in years.

My sincere gratitude to all involved.
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Responses

Response from Alex Eadie, Operational Manager, Ambulator, Diagnostics and Theatres, NHS Forth Valley 4 months ago
Alex Eadie
Operational Manager, Ambulator, Diagnostics and Theatres,
NHS Forth Valley
Submitted on 02/03/2022 at 10:58
Published on Care Opinion at 10:58


Hello Kennetpans,

Thank you so much for taking the time to share this kind feedback, I am so glad to read of your positive experiences with the teams here at NHS Forth Valley.

What great news that your recovery has gone well, I hope you are enjoying your new hip! I have passed your comments onto the people involved in your care which I'm sure they will appreciate.

Thank you

Alex Eadie

Operational Manager, NHS Forth Valley

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