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About: Royal Blackburn Hospital / Vascular surgery

(as a service user),

Never had any complaints before, however I feel disheartened. A member of staff was laughing about the spread of covid and thinks its them spreading it on c18b vascular. They seemed to find it very amusing to loudly, at the top of their voice say its them giving people covid on the ward. We have lost friends and families due to coronavirus. Have we really become this heartless that we laugh whilst people are in isolation or covid positive people that are sick and the impact its had on their well being and mental health? I really hope this would be looked in to, as it really is hurtful. Its scary, covid has taken many lives and every single one of those lives has mattered. So this should not be anything to laugh about in any context.  Being sick, you want someone professional, caring and compassionate taking care of you and that's what I think the NHS should be. It doesn't matter, you could be in the NHS for 30 years or just 3 days - no one is superior.  Your care should always be delivered professionally to a high degree and standard.

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Responses

Response from East Lancashire Hospitals NHS Trust 3 years ago
Submitted on 23/02/2022 at 17:35
Published on Care Opinion on 24/02/2022 at 10:44


Thank you for taking the time to share your feedback on the NHS Website regarding your recent admission to Ward C18b at Royal Blackburn Hospital. We are sorry to read your review and will ensure that your feedback is brought to the attention of the senior staff for the department.

If you would like to provide us with further information then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for bringing this to our attention.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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