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"York Endoscopy Unit"

About: York Hospital

(as the patient),

I would like to thank the Endoscopy unit for making me so at ease with the tests I was about to have. I really did not know what to expect, from the moment I arrived I started to feel at ease as the staff were so lovely. Everything was explained to me in a way that I could understand.

I was treated by Mr Chinta and his team. He was brilliant, each stage of the procedure (Endoscopy and Colonoscopy) was explained to me in detail. I could even watch the procedure on the monitor (you don’t have to). I would like to say a big thankyou to Mr Chinta and also to Kate who was by my side the whole way through reassuring me and keeping me calm and relaxed. 

There is only one thing that I think needs to be changed and that is the taste of the throat spray, it isn’t very nice. I would suggest maybe a nice strawberry flavour would be better 😂.

Seriously though I am so very very grateful to Mr Chinta, Kate and the team for their help and reassurance and kindness throughout. 

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Response from James White, York Teaching Hospital NHS foundation Trust 2 months ago
James White
York Teaching Hospital NHS foundation Trust
Submitted on 23/02/2022 at 13:01
Published on Care Opinion at 13:01

Thank you for taking the time to leave this kind feedback regarding your experience at the York Hospital Endoscopy Unit. It is wonderful to hear that you felt well informed and reassured by the team who cared for you during your procedure.

I will remain hopeful that some day they may be able to improve the flavour of the throat spray, but until then, apologies for that!

I have passed your feedback to Mr. Chinta who will be able to distribute it with the rest of the team. I am sure they will be very grateful to read it.

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