"Let down by reception team"

The GPs are very good but this practice is let down by the rude and inefficient reception team. Lack of follow up, and inability to provide a clear update when a task will be completed. I’ve been waiting over 2 days for a GP or nurse signature for a child’s asthma approval form required by the school. Receptionist just responds it’ll get signed sometime, call back. This is very irresponsible and a child is at risk everyday this signature isn’t provided preventing him to use his inhaler at school. The least the reception can do is try a little harder to provide a bit more info and get a resolution. Being condescending and rude is the opposite of the skill set required here. Must do better, it’s not good enough.