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Call to NHS 24 and care at ADOC and Ayr A&E

Posted By statuspm68

"Call to NHS 24 and care at ADOC and Ayr A&E"

About: General practices in Ayrshire & Arran NHS 24 University Hospital Ayr / Accident & Emergency University Hospital Ayr / X-rays and Scans

(as a relative),

Called NHS 24 on behalf of my wife on Saturday morning about 8:30 and the call was answered within 5 minutes. Casey, the call handler and Paul the clinician were outstanding, listening and advising next steps. Referral to ADOC and the doctor was very thorough- although my wife did comment that when she conducted the reflex test on her knee, the doctor could have been a little more gentle!  

Referred for an X-ray to A&E and again staff and the doctor were empathetic and supportive. 

Thanks to everyone. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 3 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 09/02/2022 at 10:56
Published on Care Opinion at 10:56

picture of Shona Lawrence

Hi statuspm68

Thank you so much for contacting Care Opinion. I hope your wife’s x-ray didn’t show up anything untoward and she is doing much better.

It’s great to receive such positive feedback which shows excellent person-centred seamless care. A five minute wait for your call to NHS 24 to be answered on a busy Saturday morning is a great service. I’m so pleased Casey and Paul were outstanding by listening and arranging appropriate onward care for your wife. Our colleagues within NHS Ayrshire & Arran sound fantastic too – I’m sure the Doctor who carried out the reflex test was just being thorough!

I hope you don’t mind me commenting that I recognise the name used to tag your Care Opinion story. Therefore, I will be able to share you kind comments directly with Casey and Paul. I'm sure they will be delighted to receive your feedback.

Thanks again and best wishes to you both.

Kind regards

Shona

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Response from Hazel Hynd, Acute Services Business Manager, University Hospital Ayr, NHS Ayrshire & Arran 3 years ago
Hazel Hynd
Acute Services Business Manager, University Hospital Ayr,
NHS Ayrshire & Arran

Submitted on 01/03/2022 at 17:36
Published on Care Opinion on 02/03/2022 at 09:36

Thank you so much for your positive feedback and for the time you've taken to provide this. I am very pleased that your wife received efficient and effective care. Your comments are sincerely appreciated and they are an integral part of improving our services.

Many thanks and every good wish to you both.

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