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"Poor service in ENT"

About: Forth Valley Royal Hospital / Ear, nose and throat

(as a service user),

I had another very disappointing experience with NHS Forth Valley. After waiting nearly a year for an appt with an ENT specialist re my tinnitus, I was sent packing with promised follow-up appointments (which never materialised) and was told nothing could be done about tinnitus.

Out of desperation, I researched this condition and discovered that it is linked to drops in hormone levels linked to perimenopause. This also fits in with all the other symptoms which I had mentioned during the consultation. Needless to say, I am disappointed and disgusted that once again I have been left to my own devices to try and alleviate a very debilitating condition.

I believe there is a high level of ignorance among highly-paid specialists. According to the British Tinnitus Association, the links between tinnitus and dropping hormone levels are clear. Why wouldn't a so-called tinnitus expert at NHS FV not be aware of this? There could be an easy solution to alleviate my symptoms, such as hormone replacement therapy, and yet I was left to make this discovery myself. I am baffled as to why I seem to be unable to receive any satisfactory or professional level of service. Very disappointing!

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Responses

Response from Roslyn Grant, Clinical Service Manager, Urology/OMFS/Orthodontics/ENT/Surgical Skin Team, NHS Forth Valley 2 years ago
Roslyn Grant
Clinical Service Manager, Urology/OMFS/Orthodontics/ENT/Surgical Skin Team,
NHS Forth Valley
Submitted on 03/02/2022 at 16:07
Published on Care Opinion at 16:15


I am sorry to hear about your recent experience with the ENT service. If you would like to to discuss this please contact

Pauline Donnelly on 01324 566523 or pauline.donnelly@nhs.scot

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by MFLGold2021 (a service user)

Hi Pauline

It would be helpful to discuss the response in a public forum so that other women are not being misled and left to suffer unnecessarily as I have. I am happy to provide details within this forum if you wish and I believe this would be beneficial to other users.

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