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"Awful practice"

About: Barnet Hospital

I’ve attended 3 appointments each with a different doctor. After waiting over 2 year since my referral. Triggered by a dentist and followed up with my GP. The first 2 appointments gave me hope that they could help me to cure the pain I am suffering everyday. The third appointment on 31/1/22 I was completely dismissed, the doctor showed no empathy to me as a patient, he made me feel like my pain and suffer was beneath him and simply pushed me back to the dentist. Which is where I referred from in the first place. Clearly what is listed as part of the oral maxillofacial department on your website & what the doctor thinks he does are miles apart! I am shocked and appalled by my treatment today by a so called ‘health care’ professional. I am now back a square one still in pain. I will not recommend to anyone this clinic.

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Responses

Response from Barnet Hospital 2 years ago
Barnet Hospital
Submitted on 02/02/2022 at 16:08
Published on nhs.uk at 17:45


Dear reviewer, we’re very sorry to read that your latest appointment in maxillofacial was such a poor experience, especially as the first two appointments sounded hopeful in resolving your on-going pain issue. We’re particularly sorry to read that you felt there was a lack of empathy about your pain. If you would like this appointment to be looked into by our Patient Advice and Liaison Service (PALS), they can discuss this with you further. Please contact them either by email bcfpals@nhs.net or telephone 0208 216 4924. Best wishes, the Patient Experience team.

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