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Transfer to Emergency Department went smoothly

Posted By kazzalou71

"Transfer to Emergency Department went smoothly"

About: North Devon District Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I was brought into the hospital via ambulance as I was suffering symptoms mirroring a possible heart attack. I was met swiftly by the first responder, to the ambulance crew and my transfer into ED went very smoothly. The staff were working under extreme pressure, but remained calm and caring during my assessment. Everything was checked thoroughly and I was relieved to be discharged 4 hours after my arrival. Thanks to all for their kind and compassionate care despite all the challenges they were facing.

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 02/02/2022 at 10:18
Published on Care Opinion at 10:18

Dear Kakkalou71,

Thank you so much for taking your time to send us your feedback. It is great to read that you had kind and compassionate care on a day where the department was under extreme pressure. The team will love to read your comments and I will ensure that it is fed back to everyone within the Emergency Department.

Take Care
Sophie Grills

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Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 2 years ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 18/02/2022 at 11:00
Published on Care Opinion at 11:00

Dear Kazzalou71,

Thanks very much indeed for your feedback, we are delighted you had a positive experience, though we are sad to hear you had to use our service at all. We sincerely hope you're feeling better now!

We would like the opportunity to forward your comments on to the crew, they are always grateful to hear feedback from their patients. Your contact information has been made redacted for confidentiality purposes and so we are unable to locate the details of your care, if you would like to share more information with us please contact us: engagement@swast.nhs.uk.

Thank you again for taking the time to send in your comments, it really is much appreciated,

Dee
Patient Engagement Lead
SWAST

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