"Not great start but fantastic stay and finish"

I had hip surgery on Wednesday 26th January 2022 at Penbury Hospital. My wife came to the Hospital with me and we knew that she would only be allowed in to main reception however the staff member on the entrance door was very rude and abrupt about how far my wife could go which was not a good start as I was already apprehensive about surgery and my wife felt very unhappy about how she was treated and spoken to. Once I got down to admissions ward the staff were brilliant. I spoke with the surgeon who explained the procedure and the anaesthetist who explained what his role would be. I was in surgery for about 4 hours and in recovery for a further 2 hours. After this I was taken to wells suite room 7. The staff on wells suite are a credit to your Hospital from day team to night team. Everyone was polite and professional and you could tell that they cared and wanted you to feel looked after and be pain free. I really hope that they get to hear about this comment as I feel that this level of care should be recognised. I want to thank everyone I came in to contact with from the moment I got on to the admissions ward. We all live in a world of extra stress at the moment especially with Covid, but that was not evident as everyone was at the highest level of care and professionalism. Thank you for your support