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"Elective caesarean experience"

About: Borders General Hospital / Maternity care

(as the patient),

The care we received from the BGH Maternity Unit during pregnancy, our elective caesarean and the initial days of parenthood was simply amazing.

Our baby had been conceived through IVF after a number of years of fertility treatments and all staff at BGH were caring and empathetic to our individual circumstances.

Throughout our pregnancy care, we felt supported and that our thoughts and opinions were valued by all; the community midwives, pregnancy assessment unit and our consultant, Dr Magowan.

During our elective caesarean, the kindness and care we received from the doctors, anaesthetists and, in particular, our midwife Emma was brilliant. Emma was so attentive to our needs and stayed with us throughout, despite the procedure overrunning, before accompanying us back to the ward and ensuring we were happy and settled with our new daughter.

We had to stay in a few days due to complications and I felt very happy, safe and secure with the care myself and my baby daughter received. My husband was also made to feel very welcome. We were looked after by midwives Emma, Rachel, Joan and Ailsa, all of whom went out of their way to support me as I recovered and to help my husband and I navigate the first few days of parenthood. The breastfeeding support I received from Ailsa made me feel happy and comfortable, and Rachel was super helping me out during the nights.

Thank you so much to everyone involved with our care (including the domestics who provided copious cups of tea and some lovely chats) - we honestly had such a superb experience.

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Responses

Response from Claire Grieve, Interim Clinical Manager, Women & Children’s Services, NHS Borders 2 years ago
Claire Grieve
Interim Clinical Manager, Women & Children’s Services,
NHS Borders
Submitted on 31/01/2022 at 10:21
Published on Care Opinion at 10:21


Thank you Pluto123 for such lovely feedback.

I am delighted to hear you have had such a positive experience within the unit. I'm sorry to hear you had some complications which delayed you getting home but it's lovely to hear the staff made you feel safe and secure.

I will share your feedback with the team, we aim to provide person-centred care and it is lovely to hear we have achieved this with both you and your husband's experience. I hope you are settling in to family life with your new baby!

Thank you again for taking the time to feed back to us.

Kind Regards

Claire

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