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Care Opinion

Poor out of hours support

Posted By Kleann06

"Poor out of hours support"

About: Belfast Health & Social Care Trust / GP out of hours

(as a service user),

My child has had a constant cough now for 2 weeks.  The out of hours service weren’t very pleasant and said they need a decongestant, which I have used, including humidifiers.  They said there was nothing else they could do.  I wouldn’t use this service if I didn’t think it was needed. 

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Responses

Response from Jane Sheridan, inerim service manager Ambulatory care/PTU/GPOOH and service improvement, Ambulatory care/PTU and GPOOH, BHSCT 6 months ago
Jane Sheridan
inerim service manager Ambulatory care/PTU/GPOOH and service improvement, Ambulatory care/PTU and GPOOH,
BHSCT

Submitted on 20/10/2023 at 16:44
Published on Care Opinion at 16:44

dear Kleann06

my name is Jane and I am the service manager for OOH in BHSCT, I apologise that there has not been a response to your comments on the care opinion. I appreciate this must have been frustrating for you at the time and I apologise if the service was not helpful, we aim to support parents as much as possible. I hope that your child and your family are keeping well.

kind regards

Jane

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