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Listened to and supported by this fantastic team

Posted By Wee fee

"Listened to and supported by this fantastic team"

About: Royal Hospital for Children (Glasgow) / Diabetes service

(as a parent/guardian),

I was having a few issues with my pre-teen type 1 diabetic child.

I emailed the diabetes team and received a prompt reply and got given an appointment to come up for review. We were reviewed by the nurse and also the dietician.

I truly valued both their input as they listened to my concerns whilst also addressing my child and treating them with respect and empathy at all times.

I felt listened to and supported by this fantastic team.

Moira, Lynn and Janie are a credit to the paediatric diabetes team and I'm grateful for their support!

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 2 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 26/01/2022 at 16:27
Published on Care Opinion at 16:27

picture of Coral McGowan

Hi Wee Fee,

Thanks so much for taking the time to get in touch with us to tell us about the support and care provided to you and your child by our paediatric diabetes service.

We sincerely empathise with your child. Having a chronic condition at such a young age is often overwhelming for a young person. We don't underestimate the challenges on your own resilience in ensuring your child receives the best care and support, not only from you but also from your clinical team.

We are so thankful for your recognition of Moira, Lynn and Janie. Our Senior Management Team will ensure they see your post as well as take this opportunity to pass on their own thanks.

Please accept our sincere best wishes for both you and your child

Take care

Coral

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