"Cruel handling of people's health and a waste of…"

I received a message on Thursday asking me to call a health advisor from Dean street. Nobody has taken my calls until I called another number and asked to be redirected on Friday.

The nurse called me on Friday saying I could only get the medication in the person and there’s only availability for Monday. I’ve tried to contact my GP but they couldn’t prescribe the medication, since they didn’t have the laboratory results.

On Monday I arrived at 56 dean street and they made me wait more than one hour, in addition, since the system was slow, they even tried to make me wait again, but luckily the system worked until they could check my details. The doctor had to check drug interactions but there was no pharmacist taking his calls, leading to more delays.

So I’ve lost half of my working day and had to travel to the city center for something that could certainly be done over the phone since they were only antibiotics tablets, which is not even a controlled drug.

Leaving someone with STI symptoms for 4 days only because you need them to get the medication in person for no obvious reason is cruel and I would definitely expect more from the NHS. It was also the date I would get the vaccine for hepatitis, which I couldn't get because they couldn't save in the system.

If you can’t handle the process properly and facilitate people’s life you should make their records available to them so they can use private healthcare.