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"Prompt treatment"

About: The Westgate Practice

Following a discussion with a member of reception staff who was very helpful I was able to make an appointment for a telephone consultation the next morning to discuss ongoing issues relating to my recovery from Covid. After discussing my symptoms I was offered a face to face appointment for further physical checks and review the same day. While I recognise I was fortunate to be able to make that initial telephone appointment before they were all booked I feel that given the current difficulties with staff illness and increasing patient demand the advice and treatment I received from support and medical staff was excellent. Thank you to all concerned.

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Responses

Response from The Westgate Practice 2 years ago
The Westgate Practice
Submitted on 26/01/2022 at 09:28
Published on nhs.uk at 19:57


Good Morning

Thank you for taking the time to give us such positive feedback about your recent experience at the practice.We are glad to hear that you were dealt with very efficiently. As you have recognised it is a very challenging time for everyone but we are doing our utmost to support patients needs. We hope you continue to make a good recovery.

Kind Regards

Sara Allen

Patient Liaison Officer

The Westgate Practice

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