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"Very disappointed "

About: Norwood Surgery

.y family have been with Norwood Surgery for just under 30 years. Unfortunately we had to move and are just over the boundary to stay at the surgery which is quite upsetting as we have been told we no longer can stay at surgery My mum is 86 and has dementia and I have been happy with most of the care my mum has had from Norwood Surgery over many years to be told now we can't stay at the practice is really upsetting as I now have to find new practice and go through all the stress of mums medication etc As a carer it's stressful enough day to day without having to find new gp especially as mum is due for yearly checks which I will have to get sorted now. Thought peoples mental health mattered but obviously not in this case I am so stressed I am my mums fulltime carer. I wrote to doctors to ask if they would reconsider decision but told no. It makes my blood boil as I know other people who are well out of boundary I know rules have changed but surely you can't have one rule for one and one for another. Those other people should be asked to leave too, very disappointed

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Responses

Response from Norwood Surgery 2 years ago
Norwood Surgery
Submitted on 26/01/2022 at 09:52
Published on nhs.uk at 20:05


Dear Ms Parsons,

Thank you leaving feedback about Norwood Surgery.

Please accept my apologies for the situation your family now face. Thank you for taking the time to write into the practice. As I explained to you over the telephone, the five partners discussed your case at length and came to the decision communicated to you on Monday 24th January 2022. We have strict practice boundary which has been reduced in the past 2 years. This is due to an ever-increasing demand of patients wishing to register with the practice. Historically we have been lenient with our practice boundary and have tried to accommodate long standing patients as much as possible. Unfortunately, this has led to the Practice being overwhelmed and means we are unable to provide a safe service.

Please do not hesitate to give me a call if you wish to discuss this further.

Kind regards

Mrs Sam Muir

Practice Manager

Tel: 01704 226973

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