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Quite possibly the worse practice in London

Story from nhs.uk

"Quite possibly the worse practice in London"

About: The Lonsdale Medical Centre

It's difficult to get through the reception, let alone a doctor for an appointment. On two occasions, they said they would book an appointment and then didn't follow up with an appointment. When I did get through the doctor, the doctor was dismissive of my problem.

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Responses

Response from The Lonsdale Medical Centre 2 years ago
The Lonsdale Medical Centre

Submitted on 24/01/2022 at 11:16
Published on nhs.uk at 11:18

Dear Patient,

We are sorry that you have had an unfortunate experience with us.

We are eager to look for ways to improve our services and value feedback from our patients.

Please use the link below to send us direct feedback so that we have the opportunity to investigate and revert back to you:

https://lonsdalemedicalcentre.nhs.uk/complaints-procedure/

Thank you

The Lonsdale Medical Group

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