"Very Poor "

My Mother is in Damson ward, today she was served her meal which was left out of reach, she rang the bell and 20 minutes later nobody had come to see her, the meal she had was not what she asked for but she was told that is what you ordered , she is very much with it snd having been in hospital since Christmas and not being allowed visitors is now feeling depressed and ready to give up on life. There isn’t even access to television so patients are left on their own most of the day in a room , with nobody to talk to or see, is this really the way to treat people. I would never want to be treated or treat anyone this way, and to top it off she over heard one nurse telling another that she had COVID and when asked has she had contact with anyone she answered with just room ** my mother doesn’t even have a name now.

I appreciate that the NHS and the staff are under strain but simple things like treating people with respect and not just a room should be standard. If you want to control COVID then give appointments to families and make them take a test before they visit. At least vulnerable people like my mother could at least not be left alone to feel lonely and forgotten .

Very disappointed