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"Excellent care"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / General Surgery Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Many thanks to the staff in SAS, GRI A&E and GRI ward 65, where he spent most of his time, and also wards 66 and 67.  My partner was admitted on 2 occasions with significant bleeds.  With covid rules in place, the nursing staff took such good care of him.  He described care as respectful, honest and felt that staff, including the student nurse he spoke to, were interested in the things that were important to him.  He felt reassured when bleeding was a problem, he felt safe with the team that was caring from him.  He described staff as gentle and really felt that he was treated as a person.  Sr White should be very proud of her team.  Thankyou for your care.

Seeing the whole me

Seeing the whole me


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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 4 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 21/01/2022 at 17:47
Published on Care Opinion at 17:47


Dear Jrk37

Thank you for taking the time to get in touch with your Feedback.

I am really sorry to hear your partner has been unwell and I can fully appreciate this must have been a very stressful and worrying time for you both, especially with the situation you describe happening twice.

I am delighted to read about the wonderful care provided by everyone involved in your partners care and great to see that your partner felt reassured along the way, I hope this helped to put his mind at ease somewhat.

I hope your partner is feeling better and recovering well.

Thank you once again for getting in touch and I wish you and your partner all the very best

Kind Regards

Lesley

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Response from John Carson, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 3 months ago
John Carson
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde
Submitted on 29/01/2022 at 16:14
Published on Care Opinion at 16:14


Dear Jrk37,

Thank you for getting in touch with your kind comments about the care received by your partner.

I am sorry to read that your partner had to undergo several admissions and trust that he is recovering.

I am pleased that he felt staff in our wards were caring, respectful and able to make him feel safe and treated as an individual.

I will share these comments with the relevant staff and departments.

Kind regards

John Carson

Chief Nurse North Sector

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