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"Outstanding care shown to my mum"

About: University Hospital Hairmyres / Emergency Department

(as a relative),

I'd just like to give a massive thanks to staff at A&E Hairmyres. My mum was referred by the GP and from arrival, the staff were fantastic.

I felt reassured to leave my mum once she was admitted to the ward and knew she was in good hands. I cannot remember the dr or nurses name unfortunately but she was very caring and friendly and even managed to make my mum laugh at a time when she was very anxious.

The care shown was outstanding and given the pressure staff must be under shows how wonderful a job you all do. Thank you.

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire
Submitted on 25/01/2022 at 09:46
Published on Care Opinion at 09:46


picture of Jean MacDonald

Good morning limaxt48

Thank you for sharing your mum's journey on Care Opinion regarding her treatment and care whilst in University Hospital Hairmyres.

I am delighted you felt reassured and staff were able to put your mum at ease.

It is paramount to staff to deliver high standards of care to patients.

It will be my pleasure to share your kind words of encouragement with all staff involved in your mum's care.

Best wishes to your mum for a speedy recovery.

kind regards

Jean

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