"Poor planning for service quality"

Yet again a week later I find myself frustrated enough to leave comment.

Am I a serial moaner ? No.

Yes the reader can choose to dismiss this as a rant but note - this is only the second time in a forty year relationship I have been driven to make a deep problem visible - so think again.

There are some serious back-office shortcomings that affect follow through and pro-active communication.

This weeks example - A Hospital Specialist prescribed one months supply of medication, thereafter I was to obtain these from Darwin. An e-mail request was made 10 days ago. This e-request process is accepted practice and I have used this in the past. However, one common observation is there is no reply/acknowledgement - which in the business world is discourteous.

No confirmation followed, no follow up, so I waited (never getting an acknowledgement anyway) all through last week til today. Rather than resort to chasing with a telephone queue the subject of my complaint last week, I visited my preferred Pharmacy - three times last week, the last on Saturday.

This comes at a time when my confidence with Darwin is low this past six months - all due to a fundamental shortcoming in practice culture - communication and follow through.

I hope you the reader fare better.

As for me, the Practice has seriously messed up the treatment with over a week without medication - and still no news of when I will get some.

One really frustrated patient