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Care Opinion

Felt like a number at breast screening appointment

Posted By sculptorhg98

"Felt like a number at breast screening appointment"

About: Dr Gray's Hospital / Breast Services

(as the patient),

I went for my first mammogram today in Elgin. The nurse who greeted me was really nice and had a very caring nature.

I sat in the cubicle ready to go in when a staff member appeared at the door of the screening room and said 'what's your name?'. No greeting or coming over to me to ask who I was - just a shout from the doorway.

When she asked me the questions before the scan, she sounded bored and rushed which made me feel like just a number. During the scan I tried to follow her instructions as best I could but I felt manhandled and that she was rough with me. I understand the breast has to be positioned correctly but goodness me she was not gentle.

I was very glad when all 4 pictures had been taken and I got dressed again in the cubicle. When I came out, the staff member who had scanned me was just sitting on a chair chatting with the another member of staff and didn't ask if I was ok - again I felt like I was just a number.

I feel this person should have some training in patient care, learn not to rush the positioning of the breasts, and be more gentle overall.

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Responses

Response from Sarah Philip, Breast Service Manager, Women's Division, NHS Grampian 2 years ago
Sarah Philip
Breast Service Manager, Women's Division,
NHS Grampian

Submitted on 27/01/2022 at 16:58
Published on Care Opinion at 16:58

Thank you for taking the time to provide your feedback to us. I am very sorry that your breast screening fell short of what we would expect and that you left feeling like you were just a number. We strive to make the breast screening process as comfortable as possible and we want you to leave having had a positive experience.

I would be grateful if you could email me at sarah.philip3@nhs.scot, providing your name, date of birth and address so I can discuss more fully with the Radiography staff.

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