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"Stroke Care"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Accident & Emergency University Hospital Hairmyres / Care of the Elderly (Wards 13-16)

(as a relative),

My mum and family would like to express our heartfelt thanks to Scottish Ambulance Service, A&E Hairmyres and Ward 14 Hairmyres. Mum was transferred to Hairmyres following a significant stroke. The emergency care allowed mum to receive clot busting treatment within 2 hours which gave her the chance of the best possible outcome. The MDT within ward 14 were amazing and cared for mum so incredibly well. They also provided excellent support to my dad and us as a family in shock and disbelief. The care and compassion shown was outstanding. My mum has made an incredible recovery and is now home with her husband. Words can’t express what a fantastic job you do every day under incredibly difficult circumstances. 

Thank you

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Responses

Response from Shirley-Ann O'Hare, Senior Nurse - Care of the Elderly, University Hospital Hairmyres, NHS Lanarkshire 4 months ago
Shirley-Ann O'Hare
Senior Nurse - Care of the Elderly, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 18/01/2022 at 17:18
Published on Care Opinion on 19/01/2022 at 09:41


Dear octoberhh35

Thank you so much for taking the time to share such lovely feedback on Care Opinion.

I’m really pleased that your mum is home and recovering well after her stroke.

It will be a pleasure to share your excellent feedback with the multi-disciplinary team involved in your mum’s care throughout her journey.

Thank you again

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 4 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 19/01/2022 at 09:33
Published on Care Opinion at 09:33


Dear octoberhh35

Thank you so much for getting in touch with your Feedback. I am so sorry to read about your mum suffering a stroke, this must have been such a worrying time for her and all her family. I am so delighted to read mum received treatment in good time and has gone on to make such a remarkable recovery. This is such wonderful news.

If you would like me to pass on your thanks to our crew, I can certainly arrange that for you. All I would need is for your mum's name, address and date of when we attended. If you would like me to do this, please may I ask you contact our team at sas.feedback@nhs.scot and if you could be so kind to make reference to your care opinion username, this will help us easily link to your story.

Thank you once again and all the very best to you and your mum

Lesley

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Update posted by octoberhh35 (a relative)

Thanks Lesley, I have done that in order that it can be shared.

Thanks Shirley for also sharing

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