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Care Opinion

Feel overlooked at times

Posted By Katee95

"Feel overlooked at times"

About: Craigavon Area Hospital / 3 South

(as a staff member posting for a patient/service user),

I have been in hospital for one week today. I collapsed at home and upon coming into hospital, they have discovered that I have a chest infection. I am comfortable and the ward is quite clean (apart from toilets). However, there are just a few things that are making the experience difficult. Firstly, my care plan is not clear. I am definitely ''left in the dark'' and just feel overlooked at times. It is always scary being in hospital, but this uncertainty isn't helping the situation. I just wish some doctors and nurses were more approachable at times but I understand that they are under pressure.

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Responses

Response from Laura White, Ward Manager 1W ENT/Urology, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Laura White
Ward Manager 1W ENT/Urology, Acute Directorate,
Southern Health and Social Care Trust

Submitted on 08/02/2022 at 15:29
Published on Care Opinion at 15:29

Thank you for taking the time to respond on care opinion.

I apologize that you feel you are not being kept up to date with your care plan whilst in 3south. I shall endeavor to ensure the medical and nursing involve you in decisions as part of our patient centred care approach.

We shall continue to support you through your ongoing recovery.

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