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Care Opinion

Wanting a service for getting home from hospital

Posted By Matdw53

"Wanting a service for getting home from hospital"

About: Craigavon Area Hospital

(as a staff member posting for a patient/service user),

The patient reports that he is doing well with his treatment and enjoys the food always getting enough. He is missing the family and wishes he could have real life visits. He also believes that there should be a service put in place for those with no way home to be brought back to their house via bus or car.

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Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 2 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 17/01/2022 at 13:17
Published on Care Opinion at 13:17

picture of Mairead Casey

Good morning

Thank you so much for taking the time to share your experience. We recognise how difficult it is for families at the minute due to Covid 19 due to the restrictions on visiting. We have introduced a Virtual Visiting Service within the Trust. This new service has been established to try to support families and patients during this time and enables families to stay connected. I have attached details below on how you can organise a virtual visit - this might help in some small.

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Once a virtual visit has been booked our Virtual Visiting Officer then goes along to you on the ward and set up the call with your virtual visitor using the Trust's iPads. These virtual visits can be with families or friends.

If you would like any further details on this service, please feel free to contact the Virtual Visiting Schedulers for more details and they will explain in detail. Their contact number is 07776516419, they work 7 days a week 9.00 am to 5.00 pm.

Kind regards

Mairead Casey

Virtual Visiting Manager

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