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Unprofessionalism

Story from nhs.uk

"Unprofessionalism "

About: The Hathersage Centre

It’s absolutely unprofessional that I’ve had to wake up at 8am to book in for an appointment, got one for 17:50 today. And they did not call me for my consultation or whatsoever.. minutes before their closing time, I’ve tried to ring them, however, the call keeps bouncing. It’s a joke to think that a consultant has forgotten my appointment they were appointed to. Waited all day for this appointment and nothing.

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Responses

Response from The Hathersage Centre 2 years ago
The Hathersage Centre

Submitted on 26/01/2022 at 12:59
Published on nhs.uk at 21:41

Thank you for your feedback. We welcome all feedback as an opportunity to learn, reflect and evaluate our services. We are sorry for the issues you have encountered.

We do acknowledge our online booking system has an extremely high demand, demand that often outweighs our capacity. We have recently implemented a new system called “Patient Health Record” which streamlines the online booking process making it a better experience for patients.

This also includes a new, more refined triage system to better determine patient needs. In turn, this will better prioritise bookings for emergency, complex, urgent and routine appointments.

We do have telephone lines manned at all our Hub clinics, which can be found on our website. Please feel free should you wish to contact any location within The Northern service, we would be happy to assist.

We are very sorry that you did not receive the expected call that you had scheduled, however without the date and time we are unable to investigate this further. Should you wish us to do this please contact our team on 0161 701 1561. If you are still not satisfied with the responses you can contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO20/0122 and they will be able to discuss this with you.

A Wright

Operation Manager

Hathersage Centre

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