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"Extremely professional OT"

About: West Cornwall Hospital (Penzance) / Rheumatology

(as a service user),

Lucinda is a extremely professional and knowledgeable person in her field as clinical lead for occupational therapy.

Plus she is a very understanding and approachable person, who supported me during are consultations in helping me to get used to my new knee braces, which I am very grateful for.

Thank you Lucinda and the NHS.

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Responses

Response from Jess Saunders, Patient Engagement Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust yesterday
Jess Saunders
Patient Engagement Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 21/01/2022 at 10:30
Published on Care Opinion at 10:30


picture of Jess Saunders

Dear trapperxq35,

Thank you for taking the time to share your story with us - please accept my apologies for the delay in responding to you on here. I was pleased to see that you found Lucinda to be professional and knowledgeable and that she has been very approachable and supportive while helping you to get used to your knee braces.

I am responding to you as a member of the Patient and Family Experience Team here at the Trust, but I will ensure Lucinda gets a special 'Thank You' through our Learning From Excellence scheme.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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