"No bed and no support before mastectomy"

After 2 months of excellent care during diagnosis from the breast care clinic, I arrived at the DPU for my planned mastectomy. I was anxious about the surgery and the fact that I had reacted badly to anaesthesia in the past. I was greeted promptly on my arrival, taken to Lion ward and told that they did not have a bed for me. I was shown to an uncomfortable bucket chair in a cold dark corner, not even enough light to read by. Nobody spoke to me for over 2 hours, I was not given any update on when a bed might become available. I became distressed and asked the nurse to find me a bed. She made a phone call and took me to Stalham ward. A trolley was pointed out to me and I was just left in the ward with one other patient but no medical staff. I climbed on to the trolley which had no pillow and left my feet and ankles dangling over the end. I did not see anyone for over an hour when the registrar and anaesthetist arrived to see me and told me that I was last on the list. A bit later, a nurse came to use a computer terminal which was by my cubicle and I asked her for a pillow. The next time I saw a nurse was when I was told to change into my gown and at 4.30 I was taken to theatre.I was left on that trolley for nearly 3 hours with not one nurse coming to see me or asking if I was okay. By the time I went to theatre I was distressed but there was nobody to reassure me. I was brought back to Stalham feeling sick after the operation. At 9.30, after over 10 hours in the hospital, I was finally helped into a proper bed and taken up to Denton ward where despite them being very busy, I was looked after well and discharged the next day. Why was I admitted to a ward with no bed and a very long wait for one to become free? Why did nobody think that I might need some mental support before a procedure that has changed me for life? Three days after the operation, I still cannot this out of my mind.