My child attended RHC Emergency Department after a fall onto their arm which was clearly deformed. We were meet at the ED door and taken straight to a room where appropriate analgesia was given. They were extremely anxious during x-ray but the staff were incredible.
On return we were referred onto an orthopaedic surgeon, with arm plastered and arrangements made to return for surgery the following day. The communication throughout our time in ED was perfect and such compassionate care was shown.
Unfortunately the following day surgery didn't go ahead as planned due to theatre restrictions (it was a weekend and a shared theatre was being used) They had to fast for 13 hours before we were told we wouldn't be taken that day. The consultant was so apologetic, although this was not his fault but a fault with the system.We received surgery the following day and the follow up care since has been faultless. Unfortunately my child went on to need a further surgery and Mr Smith, who operated, kept us in the loop at all times.
We, as a family, are so grateful for our NHS and send our heart filled thanks to the staff that cared for us. From the play nurse, the domestic who served us breakfast and hot cups of tea, tothe nurse on the orthopaedic ward (Rebecca I think) We truly are grateful for you all.x
"Incredible care for my child"
About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) Accident & Emergency Glasgow G51 4TF Royal Hospital for Children (Glasgow) / Orthopaedics Royal Hospital for Children (Glasgow) Orthopaedics Glasgow G51 4TF
Posted by saturnpk74 (as ),