"Discrimination"

Attended ED with my elderly mother with arm injury . As she has alzheimers has difficulty with communication & I am her registered carer. As she needed me to stay with her she was unable to go into UTC waiting room & was left in "overflow" waiting room for 2 1/2 hrs . This " overflow" waiting area is the corridor with an open door external door & hard metal seats. I was specifically told it was because there was 2 of us that we couldn't be in UTC waiting room. My mother is 81 yrs old & physically able & doesn't have a visible disability or extra needs .My mother was eventually phoned by the clinician to ask where she was as he couldn't find her in the waiting room. I fully accept & understand the need for social distancing & ensuring waiting areas are not overcrowded but penalising an elderly person with a broken arm for needing a carer to be with her is unacceptable.