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Fantastic Service

Story from nhs.uk

"Fantastic Service"

About: Burnley General Hospital

I attended on the 4th Jan 2022 having received callback from a routine mammogram on Christmas Eve. Needless to say I was a bundle of nerves having undergone surgery for breast cancer two years ago. The team immediately put me at my ease. The service was above and beyond. Couldn't have had better service had I been a private patient. I received a phone call today 11th Jan to tell me my biopsy was clear of Cancer. The relief is unbelievable. Can't speak too highly of the service. Thank you so much once again!!!

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Responses

Response from Burnley General Hospital 2 years ago
Burnley General Hospital

Submitted on 13/01/2022 at 11:46
Published on nhs.uk at 13:13

What a wonderful review for the Breast Care Team at Burnley General Teaching Hospital following your recent visit and many thanks for sharing this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback.

If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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