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Nobody answers the phone- disgraceful service!!!

Story from nhs.uk

"Nobody answers the phone- disgraceful service!!!"

About: Royal Oldham Hospital

Try to phone the hospital to find out what ward my father has been taken to and an update on his condition. However when you ring the hospital phone number, nobody answers and then it just cuts off. People aren't alowedto visit but they don't let you find the ward they're on, or their condition. Where is the service and care?

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Responses

Response from Royal Oldham Hospital 2 years ago
Royal Oldham Hospital

Submitted on 01/02/2022 at 14:51
Published on nhs.uk at 20:01

Dear Anonymous

Thank you for taking the time to tell us about your experience. I apologise that you were unable to get through and therefore not updated on your fathers care, I understand why you are dissatisfied with the service. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns.

Kind regards

The Patient Experience Team

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