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Never available for consultation

Posted By ophiuchuskz75

"Never available for consultation"

About: The Lawson Practice

(as the patient),

I am consistently unable to get in contact with my GP to schedule an online consult. I phone several times a day and am left on hold. I try to book an appointment on the online system but there are never any available slots.

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Responses

Response from Deborah Colvin, GP, The Lawson Practice, The Lawson Practice 2 years ago
Deborah Colvin
GP, The Lawson Practice,
The Lawson Practice

Submitted on 17/01/2022 at 14:13
Published on Care Opinion at 14:13

Hi, I'm so sorry that you are struggling to get through. We have had real difficulties with sometimes over half our reception staff being off sick recently due to covid so this may be part of the problem. I'm concerned that you are never able to find on-line slots. I wonder if that is because some of the doctors have left recently and due to the lack of GPs at present we have been unable to give you a new doctor. If you wanted to email reception and ask them to contact me about this I can look in to it further for you. I do apologise that things are difficult at present. We have had a very difficult few weeks with so many staff, doctors as well as nurses being off. I am really hoping things will improve. I look forward to hearing from you via email as I say, so that I can follow this up.

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