"Disgraceful practice behaviour/ conduct"

I am really sorry you felt that the receptionists were rude at Dickenson Road Medical Centre. It is our policy not to make appointments with the doctors in person at the practice. This is due to it not being fair to the number of patients telephoning in for appointments waiting in the queue. Although the lines are busy due to the immense increase in workload due to the current pandemic, people do get through eventually.

As you have not given your contact details, I can only do a limited investigation. Having investigated the matter as far as possible I can confirm that all staff are aware of and adhere to the system of booking home visits, when requested, immediately into the next available slot. Once booked the Doctor will call the patient first and triage before deciding whether to perform a home visit or another course of action. The doctors home visits are being dealt with on a daily basis. The nurses routing home visits could take a bit longer but the nurse prioritizes them as per patient needs.

I can assure you that we take all feedback and complaints very seriously and would appreciate if you could provide your contact details so we can investigate this more fully. If you are still in need of a home visit this needs to be addressed as a matter of urgency so, please contact the surgery as soon as possible.