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A very poor service

Story from nhs.uk

"A very poor service "

About: Heartlands Hospital

I'm not happy I've been waiting in a an e from 10pm till 5.30 am they were not even that busy also all I needed was a simple blood test I mean come on man how long does it take to have a blood test I mean literally takes 3 minutes so why have me waiting that long I also have work at 7am they keep checking my arm but not my blood I've been waiting so long this is a bloody joke I would not recommend this hospital at all to any of my friends or family I had to come a an e due to my broken rib an yet again making me wait this is out of order I'm not at all happy the service here is rubbish I would give this a 0 rating highly disappointed

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Responses

Response from Heartlands Hospital 2 years ago
Heartlands Hospital

Submitted on 12/01/2022 at 15:16
Published on nhs.uk at 19:39

I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us and your feedback will be shared with the senior management responsible for A&E at Heartlands Hospital.

Kind regards

Patient Experience Team

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