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"Unsung heroes"

About: Glasgow Royal Infirmary / Discharge lounge

(as a service user),

I am aware how stretched the NHS are at present this is why I had to share the excellent care that my mother received while waiting for me to pick her up at the discharge lounge at Glasgow Royal Infirmary. Diane the staff nurse who cared for my mother makes me proud of the NHS.

When I came to collect my mother who sadly has dementia from the discharge lounge she was sitting beside Diane while she was working singing her favourite songs from Frank Sinatra which Diane had learned was her favourite and found for her to help settle her.  My mother loves singing.

The nurse help her get changed into her clothes fixed her hair and explained in 5 minutes more about my mother's time in hospital and her medications than she had in her whole time in hospital.   My mother spoke about this lovely girl all the way home and what a lovely time she had. Thank you so much for the care my mother had. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 05/01/2022 at 14:25
Published on Care Opinion at 14:25


picture of Nicole McInally

Dear J239

Thank you for getting in touch to tell us about your Mother’s experience at the Discharge Lounge at Glasgow Royal Infirmary and for the care she received from Diane. It is heartening to read that your Mother had such a lovely time and was able to sing Frank Sinatra songs. It means a lot to staff when patients and families take the time to share positive feedback.

I will be delighted to share your feedback with Diane and the Discharge Team.

Please pass on my best wishes to your Mother.

Kind Regards

Nicole

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