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"Visit to the Endoscopy unit"

About: Western Infirmary/Gartnavel General / Gastroenterology

(as the patient),

I attended the above unit for a Gastroscopy.

I was very nervous as I had previously had one elsewhere in the past and it had been a rather traumatic experience. This memory was making me anxious.

From the moment I met the team I felt in safe hands.

The nursing staff were all lovely, and listened to my concerns and addressed them with appropriate reassurance.

Sister Drummond, the endoscopist, made me feel comfortable as soon as I met her.

Throughout my procedure the staff were an excellent support. I had suggested how they could help keep me focused.

They did this exactly as I said and needed, and were there holding my hand and supporting me throughout.

I would like to thank the whole team for their care, dedication and professionalism they demonstrated throughout my stay in the unit.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 05/01/2022 at 12:03
Published on Care Opinion at 12:03


picture of Nicole McInally

Dear Saphy32

Thank you for getting in touch to tell us about the care, dedication and professionalism of the staff at Gartnavel General Hospital.

I completely understand that you would be anxious when attending for your Gastroscopy. However, it is lovely to read about the care and support you received from the staff, including listening to your concerns and then addressing, them and taking cognisance of your suggestions about how to keep you focused during your procedure.

I will ensure that your feedback is shared with the team.

Best wishes

Nicole

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